I see you have the same problem you are having, too. I haven't been able to make any changes on my website now for over a week. I see it on my "Preview" but it never shows up after I publish it. I have a support ticket started yesterday, but as yet I have not heard anything back yet so am in "limbo" right now.
With support tickets is is most doubtedly YOUR E-mail address you have
YOU need to check your ticket ONLINE and make sure you have the ticket number etc as you probably have hotmail, yahoo, google, gmail or such for your e-mail address and the ticket system has a tendency to not deliver the responses from it
SO probably case with you and also LillyHFB need to read your responses in your other posts that pertain to what YOUR problem is
Well Steve, I obviously DON'T have a problem with my e-mail because Bravenet obviously has no trouble accepting my payment for the URL, upgraded Pro forum, or getting the premium web templates.
So if it is too much of a hassle for you to help out, butt out.
And BTW, I have been doing this long enough to know what I am doing and don't appreciate the smary response.
If you are with Bravenet, refund my cash and I'll do business elsewhere if it is that much of a hassle.