Hello, I went to the Air Asia Sales Office in Bangkok, Thailand, prior to my latest trip because I had several enquiries regarding my reservation and baggage allowance. Before I left for the airport, I wanted to be certain about a few travel-related matters. The staff was courteous, friendly, and patient from the moment I arrived. They paid close attention and provided clear, understandable explanations of everything. Even when I asked more than one inquiry, I never felt hurried. I felt considerably more at ease by the time I departed. That little visit boosted my self-esteem and made the start of my journey feel much more seamless.